Shared catalogue
Head office publishes one catalogue with categories, SKUs, net prices, optional discounts, units of measure and stock flags. Stores order from that single source.
What it covers
Orders between head office and the places it supplies
Most order management software is designed around a customer clicking buy on a web shop. A multi-site business has a different problem. A store needs to order stock or supplies from head office, a manager needs to approve spending before it leaves the building, and head office needs to know which orders are waiting and which have shipped. A b2b order management system handles those internal and trade orders as one workflow.
The same structure works for a wholesaler or distributor whose trade customers place recurring orders. The supplier publishes the catalogue, and each customer outlet is set up as a store. Both cases use the same lifecycle, roles and reports.
Order lifecycle
The eight statuses, from draft to delivery
Every order follows the same lifecycle, so everyone can see where it is without asking. Status changes are visible to the store and to head office.
Draft
The store starts an order privately. Drafts can be saved and finished later, and nobody else sees them until they are submitted.
Pending approval
A user without approval rights submits the order for review. Staff with approval rights in the store skip this step because their orders are approved automatically.
Approved
The store approver has signed off the order, so it is ready to go to head office.
Accepted
Head office has accepted the order and it is ready to be worked on.
Processing
Head office is preparing the order. Status updates reach the store in real time.
In transit
The order has left head office and is on its way to the store.
Delivered
The order has arrived. It stays in the record with its invoice reference and history.
Two other movements sit alongside the path. A rejected order moves to Cancelled. A change request from head office sends the order back to Draft, so the store can amend it and resubmit it through the same route.
Features
What the software does for each side
Roles and approvals
Roles decide who can order, approve and manage. Invitations go out by email, so each user joins the right store with the right access.
Head office triage
Head office works through incoming orders and moves each one through Accepted, Processing, In transit and Delivered.
Order reports
Filter orders by store, status and date to see volumes, backlogs and which stores are ordering.
Invoice references
Attach an invoice reference to an order, so each order can be matched to its invoice.
Single-use discount codes
Issue a percentage or fixed-value code to a store, optionally limited to certain products. Each code can be used once.
Announcements
Tell all stores, selected stores or selected roles about new products, cut-off times or delivery changes.
A record of who did what
Important actions are recorded, so changes to orders and access can be traced.
Who it is for
Businesses that run stores, franchises or trade accounts
Head offices with their own branches or franchisees are the main audience. A head office that supplies its stores needs visible approvals and a clear record of what each store has ordered. The franchise ordering software page covers that set-up in more detail.
Wholesalers and distributors with regular trade customers are the second audience. Each customer outlet becomes a store, and the supplier manages orders from one catalogue. The b2b ordering portal page describes that model for suppliers.
Small businesses that run several sites also benefit. You do not need an enterprise system to get a shared catalogue, approvals and status tracking across a handful of locations. If your sites hold their own stock and you need to see replenishment across them, the multi-location ordering page explains how that works.
Scope
What this software is not for
ordr.broker is not an ecommerce order management system. It is not a consumer web shop, and it is not a marketplace that routes orders between many unrelated sellers. A web shop platform is the better choice for that job.
It is also not an accounting system or an ERP. It records orders, approvals and status, and it stores invoice references against them. If your finance team needs order data to flow automatically into another system, confirm that during the demo rather than assuming it.
Getting started
How to decide whether it fits
Start by listing the orders that move between head office and your stores or customers today, and where each one lives: a chat thread, an email, a spreadsheet or a phone note. Then check which steps need an approval and which need a status update the other side can see. If those two lists match the lifecycle above, the software is likely to fit.
Each business gets its own branded workspace, with your logo and colours. The interface is available in English and Greek, and the web dashboard is paired with iOS and Android mobile apps for staff who work away from a desk. You can also see how the approval side works on the order approval workflow page.
Frequently asked questions
What is order management software for head office and stores?
It is software that records, approves, fulfils and tracks orders moving between a head office and its own stores, franchisees or trade customers. ordr.broker gives each store a view of its orders and gives head office one place to triage and update them through an eight-status lifecycle.
Is ordr.broker an ecommerce order management system?
No. ordr.broker is not built for consumer orders placed through a web shop or marketplace. It handles internal and business-to-business orders, such as a store ordering stock from head office or a supplier taking orders from trade customers.
What are the order statuses?
An order moves through Draft, Pending approval, Approved, Accepted, Processing, In transit and Delivered. A rejected order is Cancelled. A change request sends the order back to Draft.
Who can approve an order?
Roles decide who can approve. Staff with approval rights in a store approve their own orders automatically, and other orders are submitted for review by someone with approval rights.
Can head office see orders from all stores?
Yes. Head office can filter order reports by store, status and date, and can see the invoice references attached to each order.
Does it connect to my accounting or ERP system?
ordr.broker records orders, approvals, statuses and invoice references for every store. If order data needs to reach an accounting or ERP system, tell us about your setup during the demo and we will go through it with you.